Manager, IT Business Analyst

a. BA Strategy & Governance

• Implement BA framework, standards, templates (BRD, FSD, User Stories).
• Establish requirement governance, traceability, and quality control.
• Align BA practices with Agile, SDLC, and regulatory requirements.

b. Team Leadership & Capability Building

• Lead, mentor, and develop BA team members.
• Define roles, responsibilities, and career paths for BAs.
• Conduct training, coaching, and performance evaluation.

c. Stakeholder & Business Alignment

• Act as bridge between business, IT, and senior management.
• Facilitate strategic workshops and requirement alignment sessions.
• Ensure business needs are translated into clear, actionable deliverables.

d. Delivery Oversight

• Oversee BA activities across multiple projects and Scrum teams.
• Ensure quality of requirements, backlog readiness, and acceptance criteria.
• Support release planning and prioritization with Product Owners.

e. Process & Workflow Optimization

• Drive business process analysis and re-engineering.
• Identify efficiency improvements and automation opportunities.
• Ensure end-to-end process clarity and system impact assessment.

f. Risk & Change Management

• Identify and mitigate requirement-related risks.
• Manage scope changes and ensure impact visibility.
• Ensure compliance with internal policies and external regulations.

g. Collaboration with QA & Delivery Teams

• Ensure alignment between BA, QA, and Development teams.
• Support UAT readiness and validation of business scenarios.
• Promote “shift-left” mindset for requirement clarity and quality.

h. Reporting & Decision Support

• Provide BA insights for project status, risks, and go-live readiness.
• Prepare reports for IT Steering Committee and senior management.
• Support data-driven decisions for product and project direction.
• Other tasks assigned by the line manager.

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Engineering, or related field.
• Professional certifications in project management or agile delivery are highly preferred, such as: CBAP (Certified Business Analysis Professional), PMI-PBA (Professional in Business Analysis), PMP (Project Management Professional), and Agile / Scrum Certification (CSM, PSM, SAFe).
• 4+ years of experience in Business Analysis or related roles.
• 3+ years in leadership or team management.
• Strong experience in banking or financial services projects.
• Experience in regulatory-driven environments and audit compliance.
• Experience working within regulated environments and supporting IT governance aligned with National Bank of Cambodia Technology and Cyber Risk Management Guideline (TCRMG) or similar regulatory frameworks.
• Strong leadership and people management capability.
• Deep understanding of Agile (Scrum) and hybrid delivery models.
• Strong stakeholder management and communication skills.
• Ability to manage complex, cross-functional delivery environments.
• Strong problem-solving and decision-making skills.
• Experience with Agile tools (JIRA, Confluence, etc.).
• Good understanding of banking systems and regulatory requirements.