Relationship Manager, SME
Relationship Manager,

Relationship Manager, SME

  • Reporting to: Head, Business Banking
  • Location: Head Office
  • Closing Date: 30/09/2026
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Duties and Responsibilities
  • Conduct sales presentations and identify sales opportunities from both new and existing customers to meet or exceed the assigned sales targets monthly and yearly.

  • Has the ability to analyze and interpret financial statements of the business to access the repayment capacity and financial soundness of the borrower.

  • Conducts loan appraisal and collects detailed information (personal, business, and guaranties) and arranges to open new loan account.

  • Always provide high standard of service to all customers and address all customer's complaints/issues in a professional manner.

  • Contribute to the development of sound profitable business by creating effective referral networks with clients and internal stakeholders.

  • Understand customer's business needs; provide consistent advice and services that will satisfy customer's needs.

  • Prepare the report of achievement for weekly and monthly to line manager/head department.

  • Develop and implement effective customer retention strategies.

  • Prepare and properly manage clients and sales pipeline report.

  • Other tasks assigned by line manager/head department.

Qualification
  • Bachelor’s degree in banking & finance, accounting, or any related fields.
  • At least 3 years prior experience in credit lending in MFI or commercial banks.
  • Computer literacy and English language proficiency.
  • Discretion, integrity and rigor.
  • Customer focus and strong communication skills.
  • Strong analytical skills with ability to articulate complex issues.
  • Confidence, proactive and ability to work under pressure.
  • Desire to go extra and beyond responsibilities.
  • Be a team player and like to deal with challenges.
  • Good planning, negotiation, problem solving & organizing skills.