Senior Officer, Integration Engineering

• Serve as a primary technical point of contact for OnePoint and other IB/MB vendors on integration matters, including configuration and development work within APIMS.

• Design, build, and maintain middleware and integration components (APIs, message queues, API gateways) connecting internal systems to the vendor-hosted Internet Banking, Mobile Banking, and T24 (via APIMS) platforms. 

• Provide Level 2 (L2) technical support for APIMS, Internet Banking, and Mobile Banking integration incidents, escalating to the vendor and tracking issues through to resolution. 

• Own server provisioning, deployment, and configuration end to end for middleware and integration workloads. 

• Monitor system availability, performance, and uptime for APIMS, Enterprise System, Internet Banking, and Mobile Banking integrations, proactively identifying and resolving degradation before it affects customers. 

• Define, track, and report on internal SLAs/SLOs for integration services, ensuring reliability targets are met and gaps are escalated early. 

• Track vendor SLAs across all integration touchpoints and escalate breaches to the Senior Manager, Digital Development. 

• Investigate and remediate Vulnerability Assessment (VA) and security review findings affecting integration and middleware components. 

• Implement structured request tracing (correlation IDs), monitoring, and alerting for integration traffic to detect issues early and support faster diagnosis during production incidents. 

• Document integration architecture, vendor contracts, and known failure modes as runbooks for use during incidents. 

• Support UAT, release validation, and technical checks for vendor releases touching APIMS, Internet Banking, or Mobile Banking. 

• Collaborate closely with MB & IB and Backend Development teams to resolve cross-system incidents that span application and integration boundaries. 

• Implement middleware security and data integrity best practices across all integration workloads. 

• Ensure integration systems comply with banking regulations, internal security policies, audit requirements, and regulatory standards. 

• Other assignments and tasks as assigned by line manager. 

Education: 

• Bachelor's degree in information technology, Computer Science, or a relevant field. 

Experience:

• At least 5 years of experience in backend or integration engineering, working with RESTful and SOAP 
• web services. 
• Strong problem-solving and communication skills. 
• Experience with Partner Integration and Enterprise Integration patterns is a plus. 
• Proficiency in Java and Spring Boot required. 
• Good understanding of OOP and OOAD design patterns. 
• Experience with API gateways, message queues, and middleware components such as Apache Kafka and RabbitMQ. 
• Experience with third-party partner coordination, SLA tracking, and Level 2 production support. 
• Good understanding of core banking systems, mobile banking, Internet banking applications, and system integration patterns. 
• Familiarity with DevSecOps practices, Git, Docker, and Kubernetes is a strong plus. 
• Familiarity with OWASP Top 10 and vulnerability remediation is a strong plus. 
• Familiarity with observability tooling (Prometheus, Grafana, ELK/Loki) is a plus. 
• Experience with Agile development methodologies is a plus.

Skills: 

• Systems Integration, Middleware Development, API & Message Queue Design.

• Vendor Coordination & SLA Management, Production Support (L2).

• DevSecOps, Vulnerability Remediation, Technical Documentation.

• Stakeholder Collaboration.