Senior Manager, Deposit Sales and Business Process

• Manage deposit related business and portfolio growth.
• Improve account opening and customer onboarding processes.
• Support branches with sales tools, training, and process guidance.
• Monitor productivity, service quality, and compliance.
• Briefing to Branch Managers, Sales, Operations, and Compliance teams.
• Distribute SOPs, FAQs, and quick reference guides.
• Conduct branch and operations training on onboarding, KYC, AML/CFT, and transaction monitoring.
• Provide refresher training and knowledge assessments.
• Develop product scripts and customer onboarding guides.
• Account opening checklist and onboarding toolkit.
• Weekly coaching sessions for branches salesforce team.
• Weekly monitoring on New accounts, Deposit growth, Customer acquisition.
• Monthly performance dashboard to Management.
• Issue resolution and process improvement review, review on implementation progress.
• Other tasks assign by line manager.

Education: 

• Degree in Business and Marketing or any related field.
• Professional Banking Certificate will be added advantage.

Experience: 

• Minimum 3-5 years of experience in any FIs with relevant experience in managing branch business or management sales.
• Experience in people management, team sales performance and provide high service standard
  Have the relevant licenses for the portfolio.

Skills:

• Must be fluent in English. 
• Candidate can speak and read Chinese will be added advantage.
• Good knowledge and exposure in sales and products and local retail market landscape.
• Good at understanding of Group’s strategy objective and retail business model.
• Strong leadership and excellence interpersonal and relationship building skills.